Sarah, Medina and Mary of the Community Health Centers of Burlington’s Patient Support Services Team.

Sarah, Medina and Mary of the Community Health Centers of Burlington’s Patient Support Services Team.

Treating the Patient and the Person at CHCB

We are the Patient Support Services (PSS) Team at the Community Health Centers of Burlington (CHCB). The main purpose of the PSS team is to help patients and community residents access health care.

As the only federally-qualified health center in Chittenden County, CHCB offers financial assistance based on income for community residents who don’t have health or dental insurance, have high health care deductibles, or have exhausted their Medicaid benefits. We are also certified Navigators for Vermont Health Connect and are experts in Medicaid enrollment and problem solving. While helping people apply for financial assistance and health insurance is a primary focus, we also help people find the lowest cost prescriptions, eyeglasses, food stamps and other benefits they may need to lead healthy and stable lives.

Who We Help: One Patient’s Story

A gentleman came in who had been living and sleeping in his car. He needed some dental work, and that’s what brought him to us. He was struggling to find employment, didn’t have any health insurance, and had no idea he was he was eligible for Medicaid. He also qualified to be immediately enrolled in our homeless health care financial assistance program, which provides no-cost health care with a dental benefit. Besides the financial benefit, he was also connected with a housing case manager, which he greatly appreciated. He walked away from CHCB with a lot more than he came in with, including the contact information for a program that helps people over 55 find employment.

“One of the Best Things We Do…”

Mary from our Patient Support Services team says it best how we feel about our work in PSS: “I think one of the best things we do is give our patients a sense of relief, knowing they have found a way to afford their medical and dental expenses. I often tell patients, ‘Now you have one less thing to worry about.’”

Kim Anderson is Associate Director of Community Relations and Development at the Community Health Centers of Burlington. 

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