Start spreading the news! The Frymoyer Community Health Resource Center is now part of the Patient and Family Experience Department. What does this change mean?

The mission of the Frymoyer Center remains the same, helping patients, their family members and members of the community find the health information they need. It could be information on diseases and treatment, finding health care providers, finding local community resources or accessing hospital resources. We also offer other services like computer access, medical record request forms, Advance directives and nutrition services debit cards

One change is that the Center will be better integrated with Patient and Family Advocacy by having a Patient and Family Advocate located in the Frymoyer Center. Patient advocates look into and help resolve patient care-related complaints. They can also answer your questions about confidentiality and patient rights and can get you information about your care. Advocates are here to listen and to help. They also serve as a hospitality resource during challenging times. They can help connect you with the appropriate resource for lodging, meals and parking.

The walk-in advocacy service at the Frymoyer will be available Monday through Friday, 8 am to 4:30 pm. The Frymoyer Center has always provided patient-centered services and we look forward to this closer working relationship with Patient Advocacy. If you would like to schedule an in person meeting or have a question for Patient and Family Advocacy you can reach them by phone at 802-847-3500 or by email at PatientAndFamilyAdvocacy@UVMHealth.org

As always if you have a question or can’t find what you are looking for contact the Fymoyer Community Health Resource Center at the UVM Medical Center. We can find the information for you or refer you to the best sources. Call us at 802-847-8821 or e-mail us at ResourceCenter@UVMHealth.org. Visit us on the 3rd Level of the Main Pavilion at the Medical Center. Our website is www.UVMHealth.org/MedCenterCHRC

Alan P. Lampson, MLS, is a medical librarian and the lead at the Frymoyer Community Health Resource Center at the UVM Medical Center.

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